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FAQ's

Frequently Asked Questions:

What is HGE Credit Union’s routing number?

HGE Credit Union’s routing number is 3011-78398.

Who do I call if I lose my MasterCard Debit Card?

Call (888) 263-3370 anytime 24/7/365.  Be sure to contact the credit union as soon as you can. We also have voicemail you can call after the credit union is closed and we will receive the next business day.

Who do I call if I lose my Visa Credit Card?

Call (800) 322-6472 anytime 24/7/365. Be sure to contact the credit union as soon as you can. We also have voicemail you can call after the credit union is closed and we will receive the next business day.

Does the credit union offer mobile deposit?

Yes, we do.  It's a free service with our HGE Credit Union mobile app.   It's quick, easy and a very convenient way to deposit your checks when "getting to the credit union" is not an option.

How can I get a copy of my member statement?

Free – Log onto Internet Banking and you will find your statements available for you to print. Not set up Internet Banking? To set up internet banking, call us (620) 663-2991. 

For $1.00 per page fee, the credit union staff can access your statement and print it.

Does the credit union have a night deposit box?

There is a night deposit box where you can place your deposits and loan payments after we are closed. It is located before the drive-up window.  The night deposit box is secure, and the deposits will occur the next business day.

Does the credit union offer Online Bill Pay services?

Free Bill Pay services are available to all members who have a checking account and home banking.  Want to pay all your bills from one place?  Use bill pay.  Want to save on postage paying your bills? Use bill pay.  Want to control when your vendor receives your payment?  Use bill pay.  Want to send someone money electronically for lunch?  Use bill pay.  There are lots of reasons someone uses bill pay, find your reason.  Start using Bill Pay today. 

Some features like sending a gift or a tax gift has a small fee, but overwhelming most features are free to use.

Can you use Bill Pay on my mobile device?

Yes.  As long as you have set up the "who" you are paying on a desktop device, you can pay using your mobile device to schedule and make payments.

Does the credit union have a drive-up window?

We have two drive-up lanes. The drive-up lanes are open from 8:00 AM to 5:30 PM Monday through Friday.

Does the credit union have a coin counting machine?

Yes, we have a coin counting machine.   Members can use the coin machine for small quantities during normal lobby hours from Monday through Friday before 4 PM.   

  • For Coin volume below $400 this service is FREE!
  • For coin volume at or above $400, we ask for 24 hours to count the coins and we charge a 1% fee. 
  • For coin volumes at or above $1,000 we ask for 24 hours to count the coins and we charge a 3% fee.

How can I receive a Wire Transfer?

Domestic Wires Only:
TO: Millennium Corporate Credit Union
ABA Routing #: 3011-8011-1
FOR CREDIT TO: Hutchinson Government Employees Credit Union
ABA Routing #: 3011-7839-8
FOR FINAL CREDIT TO: Member Name and Account Number.  Your address may also be required.   Wire fees apply. Check Fee Schedule for current fee amounts.

Why did I get a letter saying I do not have insurance on my auto loan?

Your loan contract requires you to carry insurance until your loan is paid in full. If you do not have insurance on your auto, you may obtain insurance from your agent.

If you have insurance, please fax your insurance binder showing HGE Credit Union as a lienholder to: (866) 266-7898 or use our tracking website: www.wehaveinsurance.com

How can I get a copy of a cleared check from my checking account?

Free – Log onto Internet Banking and you will find your statements available for you to print. Not set up Internet Banking? To set up internet banking, call us (620) 663-2991.

For $2.00 fee per check copy, the credit union staff can obtain a copy for you. Please have check number, date of check, amount, and who it was payable to.

 
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